Great use of their own technologies to better server the customer:
This application goes way beyond simple indexing and searching. We are using
Cloudera Search, HBase, and MapReduce to process, store, and visualize stack
traces that wouldn’t be possible with just a search index. How Monocle Stack
Trace integrates with the larger CSI application goes way beyond that,
though. It’s a great feeling when you are able to execute a search in
Monocle Stack Trace that links directly to a point in time in a customer log
file that an Impala query returned after churning through tens of GBs of
data — done interactively from a Web UI on the order of a second or two.
I can easily see this becoming a real product used by software companies that offer direct customer support.
Original title and link: Cloudera Search Interface: Inside Cloudera’s customer support Enterprise Data Hub