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Cloudera Search Interface: Inside Cloudera's customer support Enterprise Data Hub

Great use of their own technologies to better server the customer:

This application goes way beyond simple indexing and searching. We are using Cloudera Search, HBase, and MapReduce to process, store, and visualize stack traces that wouldn’t be possible with just a search index. How Monocle Stack Trace integrates with the larger CSI application goes way beyond that, though. It’s a great feeling when you are able to execute a search in Monocle Stack Trace that links directly to a point in time in a customer log file that an Impala query returned after churning through tens of GBs of data — done interactively from a Web UI on the order of a second or two.

I can easily see this becoming a real product used by software companies that offer direct customer support.

Original title and link: Cloudera Search Interface: Inside Cloudera’s customer support Enterprise Data Hub (NoSQL database©myNoSQL)

via: http://blog.cloudera.com/blog/2014/02/secrets-of-cloudera-support-inside-our-own-enterprise-data-hub/